Dharma Boutique :: Home Adam's Travel Blog Join The Discussion
customer service

QUALITY GUARANTEE

At Dharma Boutique, we adventure across the world in search of unique, high quality new and vintage products. We are picky buyers, and we aim to please - so if any item fails to satisfy your expectations, you are welcome to return it to us within 14 days of purchase for a credit or refund of the product cost (minus shipping charges). Sorry, we cannot accept returns on final-sale items.

How to Return Merchandise

Safely pack the goods you wish to return (preferably in the original packing materials), with the original receipt and an explanation of why you are not satisfied. Don't worry - give it to us straight and tell us what you didn't love, so we can work on improving our service and our offerings. Please make sure your package is fully insured and prepaid. Items should be returned to:

Dharma Boutique Return Department
106 Jackson Hill Road
Leverett, MA 01054 USA

Shipping & Tax

We-re not here to make a million bucks on shipping; we do, however, need to cover our costs. So we've designed our shipping rates based on FedEx or USPS shipping rates from our humble abode in western Massachusetts and what it takes us to properly handle and prepare your item(s) for swift and safe delivery to your door.

Most orders ship within 48 hours and usually arrive in the lower 48 states within 3-7 business days. Extra time may be needed for arrival in AK, HI and the US Territories, and deliveries to those locations will, sadly, incur an additional $10 charge per regular order. We are delighted to serve our customers outside the United States of America, but deliveries outside the USA are sometimes a customs or export hassle, and will also cost some additional time and charges. Call or email us for shipping estimates outside the USA.

Again, our goal is to serve you sublimely and get your order to you ASAP, at a reasonable cost. If you have special needs, let us know and we will gladly do what we can for you. And as always, if you are seeking something special or unique, let us know and we can keep an eye out for your dream items next time we are on a buying mission in India, Afghanistan or beyond...

We look forward to serving you!

User Comments
We welcome your comments and encourage your suggestions about our Web Site. Please note: we actually read your comments carefully! Any comments, feedback, suggestions or other communications (collectively "Comments") are liable to be taken seriously, and we might even want to use your ideas and feedback in some way in the future. So please, your submission of any such Comments shall constitute your agreement that Dharma Boutique has your permission to use your great ideas or suggestions to improve and promote our work in the world. Please write us and share your ideas and inspirations with us!

Account Information

During the checkout process, we provide you with the option of setting up an account here at Dharma Boutique. This online account allows you to view your past orders, view the status of a current order and store your personal information (such as name, mailing address, and email address) for simpler, faster ordering on future visits.

If you need to update information in your account, such as shipping address, after you have placed your order, please contact us by email or phone (413-367-2442).

View Account
Track Order


View our Privacy Policy

SEARCH
 
© 2008  | designed by lucia creative